FAQ

MEN OF MAYHEM products are aimed at women and men who appreciate high-quality streetwear and lifestyle clothing. Our designs are particularly rooted in the biker, motorcycle, and streetwear scenes, but work equally well in everyday life.

MEN OF MAYHEM is an independent streetwear and motorcycle lifestyle label from Hamburg. The brand stands for uncompromising quality, clean designs, and an authentic community with character. Made for people who won't let anyone push them around – as they say in Hamburg!

The MEN OF MAYHEM product range includes T-shirts, hoodies, hoodie jackets, crewnecks, trousers, flannel jackets, flannel shirts and accessories such as caps, beanies, bandanas, tube scarves, pins & patches and keychains for women and men.

MEN OF MAYHEM places the highest value on quality. They use premium fabrics, durable prints and embroidery, and meticulous workmanship to ensure you enjoy your product for a long time.

Our products are manufactured exclusively in selected production facilities.

The MEN OF MAYHEM flagship store is located in Hamburg. There are also select retailers in several other German cities. You can find a list of resellers here .

The 13 stands for the 13th letter of the alphabet – M. The M in turn stands for MAYHEM.

Der Geburtsort der Marke MEN OF MAYHEM ist Hamburg.

Genauer gesagt: Der Hamburger Kiez – die Reeperbahn.

Of course!

You can find us on the following platforms:

facebook // Instagram // Youtube // tiktok

If you haven't received a confirmation email:

Please check your spam folder first and make sure that your email address was entered correctly.
Another reason could be a full email inbox.

If this still hasn't helped you, please feel free to contact us using the following methods:

Telephone 040 / 23 96 98 85
[Mon.-Fri. 10am-5pm]

Email: service@men-of-mayhem.com

We will then arrange for the order confirmation to be sent again via email.

We usually ship your order within 24–48 hours.
In exceptional cases, delays may occur.

However, should the shipment be significantly delayed, please contact our support team.

You can contact us in the following ways:

Telephone: 040 / 23 96 98 85
[Mon.-Fri. 10am-5pm]

Email: service@men-of-mayhem.com

If a size or color is sold out, you can register for a notification on the product page using your email address and will be informed by email as soon as the item is available again.

You can pay with us using PayPal, credit card, Klarna (invoice or instant bank transfer), Apple Pay and Google Pay.
A traditional bank transfer is not possible.

You can find more information here.

Alle Infos dazu findet findet ihr hier.

Du möchtest wissen, in welche Länder Men of Mayhem liefert?

Alle Informationen dazu findest du hier.

Delivery within Germany usually takes 1-3 working days.
Once your order has been shipped, you will receive a tracking number via email. Further information regarding delivery times can be found here.

You need to contact us quickly! You usually only have a narrow window of time before your order is handed over to our shipping provider. After that point, changes are no longer possible.

If it concerns your delivery, you can use the shipment tracking to specify your preferred delivery location, such as a parcel shop, or to change the delivery day.

You can contact us in the following ways:

Telephone: 040 / 23 96 98 85
[Mon.-Fri. 10am-5pm]

Email: service@men-of-mayhem.com

We will take care of your request as quickly as possible after you contact us!

You can check the current status of your delivery at any time via the shipment tracking in your shipping confirmation.

Orders are usually shipped within 24-48 hours.

Please note that we have no influence whatsoever on the delivery by the shipping provider.
Therefore, we cannot accept any requests regarding the drop-off location or delivery time window.

Should you require further assistance, please contact us as follows:

Telephone: 040 / 23 96 98 85
[Mon.-Fri. 10am-5pm]

Email: service@men-of-mayhem.com

After you contact us, we will take care of your request as quickly as possible!

Please contact our customer service immediately at:

Telephone: 040 / 23 96 98 85
[Mon.-Fri. 10am-5pm]

Email: service@men-of-mayhem.com

We will find a suitable solution for your request as quickly as possible!

In case of damage, please contact our customer service at:

Telephone: 040 / 23 96 98 85
[Mon.-Fri. 10am-5pm]

Email: service@men-of-mayhem.com

The further procedure is as follows:

Photograph the damaged package and its contents immediately upon receipt. Then, take the package (including its contents) to a DHL branch, hand it in, submit a damage report, and obtain a copy. Photograph this copy and send all documents to our support team via email.

After you contact us, we will take care of your request as quickly as possible!

Please contact our support team, quoting your order number as follows:

Telephone: 040 / 23 96 98 85
[Mon.-Fri. 10am-5pm]

Email: service@men-of-mayhem.com

We will review the matter immediately and find a suitable solution as quickly as possible.

We recommend washing MEN OF MAYHEM clothing at a maximum of 30°C on a gentle cycle. Turn the items inside out before washing to protect prints and embroidery.

No, our products should not be tumble dried. High temperatures can damage materials, prints, and embroidery. Instead, please let the clothing air dry.

If necessary, please iron your products inside out and only at a low temperature.

Please note: Prints and embroidery must not be ironed directly!

Printed items should always be washed inside out. Use a mild detergent and avoid fabric softener, as this can damage the prints.

Embroidered products are particularly durable, but should also be washed inside out. This keeps the embroidery clean and retains its shape for a long time.

No, we explicitly recommend not using fabric softener.
Fabric softener can damage fibers and impair the durability of prints and fabrics.

Proper care ensures that MEN OF MAYHEM clothing retains its fit, color, and quality for the long term. Improper care can lead to premature wear and tear!

You can find the individual care instructions on the care label inside each MEN OF MAYHEM item.

These instructions are binding and should be followed!

Register your return via our returns portal .

There you only need your order number and postcode and select the appropriate option (refund or reshipment).

Place the delivery note or a slip of paper with your order number in the package and send your return using a shipping provider of your choice to:

MEN OF MAYHEM c/o
atrikom fulfillment GmbH
Lange Ruthe 13
55294 Bodenheim

Important: Please check that the selection in the portal has been entered correctly – handwritten notes on the delivery note can no longer be taken into account!

Items that have been worn, washed, or soiled are excluded from returns at MEN OF MAYHEM.
This includes, for example, stains, pet hair, strong odors (e.g., smoke or perfume) or other signs of wear and tear.

Please only return unused goods in their original condition so that we can accept and process the return.

You can register and return unused items within 14 days of receipt via the returns portal .

Wir übernehmen generell die Versandkosten bei Defekten und Fehllieferungen.

Bei einfachem Größentausch übernehmen wir keine Versandkosten für die Rücksendung. Die entstehenden Versandkosten der erneuten Lieferung der Austauschartikel werden von uns getragen.

You will usually receive an email confirmation once we have received your return. If you do not receive an email, please contact us at:

Telephone: 040 / 23 96 98 85

Email: service@men-of-mayhem.com

Simply enter your order number and tracking number there – then we will check the status of your return.

In der Regel erhältst du innerhalb von 14 Tagen die Erstattung der retournierten Artikel.

International returns are handled exclusively through the shipping provider Global-e. Global-e takes care of customs clearance and significantly simplifies the return process.

Please note the following in case of defects or incorrect delivery:

Please contact our customer service first at:

Telephone: 040 / 23 96 98 85

Email: service@men-of-mayhem.com

Shipping company :

Please use a reliable shipping company and keep the proof of postage and the tracking number.
This is important in case there are any problems or delays with delivery.

Thank you for your understanding and cooperation. Should you have any questions or concerns, please do not hesitate to contact our customer service at:

Telephone: 040 / 23 96 98 85

Email: service@men-of-mayhem.com

Exchanges are only possible within Germany. Exchanges are not possible for international orders. In this case, a refund will be issued, and the desired item must be reordered.

Register your return in the returns portal :

Enter your order number and postcode, select the item and configure the return ("Get your money back", "Reship same item" or "Reship different size/variant").

Then select the appropriate return reason (e.g., "Too big" or "Too small") and confirm the registration.

Returns are at your own expense – shipping costs will only be reimbursed in case of defects or incorrect delivery.

Once your return has been received and checked, we will automatically inform you by email and, depending on your selection, arrange for a reshipment or a refund.

Please register the exchange first via our returns portal:

Go to the returns portal

There you enter your order number and postal code, select the affected item and choose the appropriate option (reshipment of the same item).

Then contact us so we can provide you with a free return label in this case, at:

Telephone: 040 / 23 96 98 85

Email: service@men-of-mayhem.com

First, go to our returns portal .

Please submit your complaint to MEN OF MAYHEM via the inquiry form (DEFECT / MISCUE).

Please enter a suitable subject, describe the defect as precisely as possible (e.g., open seam, hole, broken zipper) and be sure to attach photos of the defect so that our returns department can check everything directly.

After successful processing of your request, you will receive a free return label from us.

When logging into the returns portal, select the "Refund" option.

Please send the return to the following address:

MEN OF MAYHEM c/o
atrikom fulfillment GmbH
Lange Ruthe 13
55294 Bodenheim.

In case of defects or incorrect delivery, please contact our support after registration so that we can provide you with a free return label.
For normal returns (e.g. wrong size or dislike), we do not cover the return shipping costs.

After receipt and inspection of the return, the amount will be automatically refunded to the originally used payment method within 3-5 working days.

When logging into the returns portal , select the "Refund" option.

Please send the return to the following address:

MEN OF MAYHEM c/o
atrikom fulfillment GmbH
Lange Ruthe 13
55294 Bodenheim.

You are responsible for the return shipping costs – shipping costs are only reimbursed in case of defects or incorrect delivery.

After receipt and inspection of the return, the amount will be automatically refunded to the originally used payment method within 3-5 working days.

When registering in the returns portal, select the appropriate option (e.g. "Refund" or "Reshipment of a different size/variant").

Please send the return to the following address:

MEN OF MAYHEM c/o
atrikom fulfillment GmbH
Lange Ruthe 13
55294 Bodenheim

You are responsible for the return shipping costs – shipping costs are only reimbursed in case of defects or incorrect delivery.

After receiving and inspecting the return, we will automatically inform you by email and, depending on your selection, arrange for a reshipment or a refund.

Register the return in the returns portal and select the "Refund" option.
Enter your order number and postal code, select the incorrect item and specify "Incorrectly delivered" as the reason for return.

Please send the return to the following address:

MEN OF MAYHEM c/o
atrikom fulfillment GmbH
Lange Ruthe 13
55294 Bodenheim

After registering your return, please contact our support team so that we can provide you with a free return label in this case.

After receipt and inspection of the return, the amount will be automatically refunded to the originally used payment method.

First, go to our returns portal .

Please submit your complaint to MEN OF MAYHEM via the inquiry form (DEFECT / MISCUE).

Enter a suitable subject line, describe the defect as precisely as possible (e.g., open seam, hole, broken zipper) and be sure to attach photos of the defect so that our returns department can check everything directly and the refund will be processed automatically after your return has reached us and been successfully processed.

After successful processing of your request, you will receive a free return label from us.

Your refund will be processed automatically once your return has reached us and been successfully completed. This usually takes 3-5 business days.